Introducing the NEW and IMPROVED Cooler! Since A Place For Paws began shipping our raw food to people all over this great land of ours, we have utilized a standard styrofoam cooler that perfectly fit our needs. Though not exceptionally good for the environment, it was the only thing we found that would keep our food fresh and frozen on its way to you. The containers fit perfectly and the variety of sizes fit our needs well. As time passed, the cost of these coolers kept going up and up and UP! We originally were able to allow people to choose whether they wanted to return our coolers to us – if they responded in the affirmative we wouldn’t charge them expecting that the cooler would be back in our possession to use again on another order. Unfortunately, while people had good intentions, approximately 60% of those coolers never returned home 🙁 This made us sad and led us to search for another option. With costs rising, we chose to institute a method by which EVERYONE was charged exactly the same amount for the coolers with one caveat – you return it, you get credited right back the amount that you spent. On the flipside, we didn’t have to incorporate the cost of the cooler into our food prices and seemed to get far more coolers back with the credit incentive than we once did. Then the saga took a turn…..the prices were STILL going up. Purchasing those coolers and having them shipped to us was costing FAR more than we were charging for the actual coolers….it seemed that a price increase was imminent….Until… We discovered a way to keep our costs right where they were without raising ANYTHING as well as a way to be more environmentally friendly – we would make our own! Its took some research and a little bit of math work and a whole lot of time but the end result made it well worth the struggle and better still? Our prices could remain the same. Our new coolers now consist of a cardboard box with foam liners that are easy to assemble and just as easy to Our new and improved coolers consist of a standard cardboard box with 1 1/2″ foam panels lining the interior disassemble. We simply cut the foam to fit the box and each box is the equivalent of one of our old style coolers. UPS is happy because they can place these boxes on their conveyor belts at the distribution centers – that means perhaps less tossing and therefore less breakage. You, the customer, can be happy knowing that your food will get to you in the same shape it always did and that if you choose to not return the cooler, these flat panels are far easier to break down for recycling than the solid coolers ever were or could be. We now have a way to get your food to you but keep the prices down which we know makes everyone happy! No worries – the styrofoam used in these boxes is just as thick and reliable as the old style was – there’s really not a difference at all so no need to fear damage or thawing as a result of the change. They are also just as returnable as our old coolers were. They contain your name and cooler charge so that we know who to credit when the Post Office brings it back to us. We reuse them just the same and the beauty is that even if the box is ripped or damaged, the foam panels are not and so can easily be placed in a different cardboard box! So while you may still receive the occasional “Old Style” cooler (we will use them until they DIE!), you soon will be seeing our fancy new and improved design on your doorstep. Everything works just the same – its no more expensive and no more of a hassel – just tape that box up and send it on back to us if you choose to do so. We, and the Don’t be surprised when your food arrives in what seems to be an ordinary carboard box – its really a cooler in disguise! environment, appreciate your thoughtfulness. If you choose not to return it, no problem! We won’t even know – its a personal decision and one that you are free to make on your own. We are eager to hear any feedback that you might have for us – good, bad, ugly – we want to know how this is working out for you as well. If you love it, hate it, are indifferent – just let us know and we’ll address any and all concerns just as quickly as we can or explain something that seems unclear. All in all we think that this will be a positive change for everyone involved – you will still be able to receive your pet’s food in great condition AND still be able to enjoy APFP low prices without the addition of hidden costs or surcharges like what so many other companies do. We want to be upfront with you and in return we promise you the best customer service and personal attention that we can give.